Anthem Alert: Frequently Asked Questions

What is the situation?

Anthem, Inc. experienced an external cyber-attack that was first reported in the media on Wednesday, Feb. 4, 2015. Anthem is an Indianapolis-based company that operates Blue Cross and Blue Shield plans in 14 states, but not in Florida.

Anthem reported that hackers obtained unauthorized access to a database containing personal information on its current and former members and employees dating back to 2004. In addition, Anthem reported that this database also contained personal information on some members whose medical claims were processed by Anthem over this same time period, as a result of their having received health care services in the Anthem service areas.

What kind of information did the cyber-attackers access?

According to Anthem, the information that the hackers accessed may have included current and former members’ names, birth dates, medical IDs, street addresses, email addresses, telephone numbers and social security numbers. Anthem reported that it had no evidence that the hackers were able to access any medical or credit card information.

Did cyber-attackers access personal information for Blue Cross and Blue Shield of Florida members?

Yes. According to our analysis of the data Anthem provided to us, some Blue Cross and Blue Shield of Florida (BCBSF) members were impacted by the cyber-attack. These members were affected because they received care while living or traveling in Anthem’s 14-state service area during the last 10 years. This is because, through an arrangement known as the BlueCard program, Anthem may have processed our members’ claims for medical services.

My children are on my insurance plan. Was their information also accessed?

Based on our analysis of the data that Anthem provided to us, both adults and children were impacted by the cyber-attack.

What states does Anthem operate Blue Cross and Blue Shield plans in?

Anthem operates plans in California, Colorado, Connecticut, Georgia, Indiana, Kentucky, Maine, Missouri, Nevada, New Hampshire, New York, Ohio, Virginia and Wisconsin.

How soon can members access credit monitoring services?

We recognize that members may be anxious to enroll in credit monitoring and identity theft repair services prior to receiving notification that they have been impacted. As such, Anthem is offering access to these services now.

The free identity protection services offered by Anthem include two years of:

• Identity repair assistance

• Credit monitoring

• Child identity protection

• Identity theft insurance

• Identity theft monitoring/fraud detection

• Phone alerts

Further information about enrolling is available on the Internet at AnthemFacts.com and via telephone at 877-263-7995. Spanish speaking members may access information at AnthemInforma.com or receive assistance in Spanish at 877-263-7995.

What else can I do to protect my identity?

Anyone who may have been impacted by the cyber-attack against Anthem should be vigilant and look for signs that someone has stolen their personal information and is using it without their permission. Steps you can take right now include carefully reviewing account statements and ordering free credit reports. In addition, you can report suspected incidents of identity theft to local law enforcement, Federal Trade Commission, or your state attorney general.  To learn more, you can go to the FTC’s Web site, at www.consumer.gov/idtheft, or call the FTC, at (877) IDTHEFT (438-4338) or write to Federal Trade Commission, Consumer Response Center, 600 Pennsylvania Avenue, NW, Washington, DC 20580.

You should be aware of scam email campaigns targeting current and former Anthem members. These scams, designed to capture personal information (known as “phishing”), are designed to appear as if they are from Anthem and the emails include a “click here” link for credit monitoring. These emails are NOT from Anthem.

 

Anthem, Inc. is an independent licensee of the Blue Cross and Blue Shield Association.